Waterdrop Refund and Exchange Policy
Thank you for purchasing Waterdrop products through Think Water Store. Below is our policy regarding returns, exchanges, and warranty coverage for Waterdrop products.
30-Day Risk-Free Return Policy
We offer a 30-day, risk-free return period for Waterdrop products purchased within the continental United States.
- Eligibility: Any item can be returned within 30 days of receipt.
- Condition: All items must be disassembled and repackaged as they were originally received.
- Shipping Costs: Customers are responsible for the return shipping costs, except in cases of quality issues. If a quality issue is identified, we will cover the return postage.
- No Restocking Fee: No restocking fees are applied for returns within the 30-day window.
Return After 30 Days of Receipt
If you wish to return an item after the initial 30-day period:
- Condition: Items must be returned in original condition, disassembled, and properly repackaged.
- Shipping Costs: Customers are responsible for the return shipping, and the original shipping cost will be deducted from the refund amount.
- Restocking Fee: A 10% restocking fee applies to all returns made after 30 days, except in cases of quality-related issues. For quality-related returns, shipping costs will be covered by Waterdrop, and no restocking fee applies.
1-Year Warranty
Waterdrop products are backed by a 1-year warranty with lifetime technical support.
- Warranty Coverage: Defects caused by quality issues, not due to customer misuse or damage, are covered. Waterdrop will arrange a free return, repair, or replacement.
- Damage Claims: To file a claim for a damaged or incorrect item, email service@waterdropfilter.com with your order information and a photo of the issue.
Exchange Policy
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Defective Products:
- Contact our customer service team within 30 days if you receive a defective product. Include order information and photos of the damage.
- Waterdrop will arrange a free exchange for eligible claims.
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Non-Quality-Related Exchanges:
- You may request an exchange within 30 days of purchase if the item is unused and in its original packaging.
- Original receipt must accompany the return.
- Re-shipping Costs: Customers are responsible for all shipping costs related to non-quality exchanges.
For additional assistance with your Waterdrop product, reach out to Think Water Store Customer Service at 561-266-4480 or email info@thinkwaterstore.com.