FAQ

How long will it take to process my order?
Orders are typically processed within 2-3 business days, and tracking information will be sent via email once shipped.

How much does shipping cost?

  • Waterdrop products ship free within the U.S.
  • Crystal Quest products ship at a flat rate based on the order total.

Will my items arrive in one shipment?
If your order includes products from different brands, they may be shipped separately. You will receive individual tracking information for each package.

What is your return policy?
We accept returns within 30 days of delivery for most items, as long as they are unused, in original packaging, and accompanied by proof of purchase. For more details, see our Refund Policy.

How can I contact customer service?
You can reach our Customer Service team via email at info@thinkwaterstore.com or by calling 561-266-4480 during our business hours, Monday to Friday, 9 AM - 5 PM.